Rolling out. Connecting additional mailboxes is currently available to a limited set of accounts while we roll it out. If you don’t see these options yet, they’re on the way.

When you no longer want Chiefy working with one of your connected mailboxes, you can disconnect it. Disconnecting stops Chiefy from syncing that mailbox and revokes its access — but it keeps everything Chiefy already synced, so your conversation history is still there. Because it is reversible, think of it as pausing the mailbox rather than removing it.

Before you start

Only secondary mailboxes can be disconnected. Your sign-in mailbox — the one you use to log in to Chiefy — is your account identity and can’t be removed; it shows a quiet “Used to sign in” note and has no disconnect option. To stop syncing the mailbox you sign in with, you’d need to manage the account itself rather than disconnect it here.

New to managing multiple accounts? See Add another mailbox first.

Disconnect a mailbox

1. Open Connected Mailboxes

   In Chiefy settings, go to Connected Mailboxes. Each connected account appears as a row with its current status.

2. Open the mailbox's menu A

   On the secondary mailbox you want to pause, open the overflow menu (⋯) at the end of the row and choose Disconnect.

   Chiefy · Integrations

   Integrations

   Manage your connected services and account permissions.

   Mailbox connected — bookings@bayviewcottages.com connected.

   Connected mailboxes

   Connect mailbox

   GmailGoogle account

   OutlookMicrosoft account

   Mailboxes synced to this account. Connect another to manage them all in one place.

   Jordan Lee Connected

   jordan@bayviewcottages.com

   Used to sign in

   Bookings Connected

   bookings@bayviewcottages.com

   Disconnect

   Alex Morgan Needs reconnecting

   alex@bayviewcottages.com

   Reconnect

   Disconnected (1)

   Integrations

   Google Calendar

   Used for finding availability and creating/updating events.

   Connect

3. Confirm

   A confirmation dialog appears: Disconnect this mailbox? It explains that Chiefy stops syncing the mailbox, your already-synced emails stay, and you can reconnect anytime. Select Disconnect to confirm, or Cancel to keep it connected.

What happens after you disconnect

Once a mailbox is disconnected, Chiefy revokes its access and:

• No new emails sync from that mailbox.
• It no longer appears in your search results.
• Chiefy doesn’t work on its new messages while it’s paused.

Your previously synced conversations from that mailbox stay in Chiefy, so your history isn’t lost.

The mailbox’s row updates to show a Disconnected status. To keep your list tidy, disconnected mailboxes are tucked into a collapsible Disconnected (N) group, which is hidden by default — expand it whenever you want to see or reconnect them.

Chiefy · Settings → Connected Mailboxes

Disconnected (N) Disconnected mailboxes are hidden here — expand to reconnect

Reconnect a mailbox

You can bring a disconnected mailbox back at any time.

1. Find the disconnected mailbox

   In Connected Mailboxes, expand the Disconnected (N) group to see paused mailboxes.

2. Select Reconnect

   On the mailbox row, select Reconnect and sign in to re-authorize Chiefy’s access.

Reconnecting resumes syncing for that mailbox from that point forward. Emails that arrived while the mailbox was paused aren’t backfilled.

Want to know exactly what Chiefy does on a secondary mailbox once it’s connected? See What automates on secondary mailboxes.

Frequently asked

Does disconnecting delete my emails? No. Disconnecting pauses syncing and revokes access; your already-synced conversations stay in Chiefy. There’s no option to permanently delete a mailbox’s synced data — it’s retained so you can reconnect later.

Can I disconnect my sign-in mailbox? No. The mailbox you sign in with is your account identity, so it can’t be disconnected here.

Is disconnecting permanent? No — it’s reversible. Reconnect the mailbox whenever you’re ready and Chiefy picks back up.